This morning I saw a post on the Baldrige Award blog site, about the missed umpire call in last week's baseball game. The post was by Harry Hertz, Director of the Baldrige Award, and Harry analyzes the mistake in the context of Baldrige categories (what else?!).
As a fan of both baseball and process improvement, I offered my own blog reply. You can read ths comments at:
http://nist.typepad.com/baldrige_program/2010/06/what-would-baldrige-say-about-the-detroit-perfect-game.html#comments
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